User Manual

Usage Instructions

After Registering, Easy to use with 3 steps: Unlock - Ride - Return

Frequently asked questions

TNGo Bikes are available to unlock from 5:00 am to 8:00 pm. You can park in the station at any time.

Please experience!

Shared bicycles_ TNGo is available all year round, serving 24h/7 days. However, during the rainy season, you should avoid flooded roads so you should carefully control the vehicle and control the travel route.

No.

Yes, Let us ensure the fastest support for you in case the bike has a problem during operation.

You can find this in our app or in the station map. In our app you can also view the real status of our parking stations.

Yes, you need to download the app to your phone. You can only unlock the bike with a QR code through the app.

link android:

https://apps.apple.com/app/id1552166916

link apple app:

https://play.google.com/store/apps/details?id=com.tngo

The charging according to the package you register to use and is reduced to the 30-minute block which is the lowest fixed package to unlock a car and then calculate the next minute and block as you go. Prices and promotions may vary by city, month, day of the week, and time of day.

No, entering your mobile number and verification code is only to confirm who you are. The payment by payment card (Visa or MasterCard) or intermediary App.

You're lucky! Enter the code on the TNGo app on your phone and follow the instructions.

Before riding, do a quick check. If you see signs of damage please report it in the app or notify customer service at https://tngo.vn/ or call us at Hotline: 1900 633 548

Yes, you can only register and unlock your bike with a Vietnamese number. The only thing you have to do is download the TNGo app to your device and follow the instructions.

Your profile has been saved, but you need to reactivate it. Contact help here.

E-mail: info@vantaiso.com.vn

Phone hotline number: 1900633548

Web:https://tngo.vn

With our business solution, you can create and distribute vehicles by purchasing group tickets or by calling hotline 1900 633 548 for assistance.

Visit https://tngo.vn/ for more information.

Sometimes it takes a few minutes before the otp code is sent to your phone. Wait and try again if you have problems.

The purpose of the otp code is to verify that it is you. The personal pass is used when you log in to your TNGo account. Scan the QR code used directly on the stations to unlock the bike.

FanPage Facebook

Send us a message here on this page or in the app. You can also send an email to info@vantaiso.com.vn

We look forward to hearing from you and will reply to you as quickly as possible!

Terms of use

Important – please read carefully the terms of service set forth below “Terms of Use”. By using the Service, you agree that you have read, understood, accepted and agreed to the Terms of Use. You also agree to the representations set forth below. If you do not agree or are not covered by the Terms of Service and do not wish to continue using the Service, please do not continue to use the Service. These Terms of Use constitute a Legal Agreement between you and Xedapchung Company. To use the Service you must agree to the following Terms of Use. By using the Xedapchung application provided by the Company and downloading, installing or using the customer card provided by the Company for the purpose of supporting people who need to use the bicycle sharing service to move around. to specific locations. Modifications, changes to the Terms of Use or policies related to the Service will take effect as soon as the updated version is posted on the Xedapchung.com website. You acknowledge and agree that it is your responsibility to regularly review the Terms of Use. Continued use of the Service following any changes, whether or not you have reviewed them, will be equivalent to your acceptance and agreement to such changes. Terms of use at this information may be changed, accessible at Xedapchung.com

Bike sharing service

Our mission is to give people the ability to connect communities and bring the world closer together. Xedapchung's sharing service is a bicycle sharing service provider for customers provided to customers on the website at Xedapchung.vn

Customer's commitment to use

Customers needing to use the service are completely voluntary and customers fully understand the relevant regulations on payment and depositing money into the account of Xedapchung customer card.

Bicycle rental processing time

Online Payment transaction is made immediately after the payment gateway successfully executes the request to deduct money from the customer's bank account.

Cashback on transactions

Non-Refundable Transactions: Payment transactions made successfully and the paid customer's Xedapchung account has been debited or recharged with the corresponding amount.

Refundable transactions: As unsuccessful transactions, customers are not allowed to debit or deposit money into Xedapchung account but have deducted money from their bank account. Customers will be refunded after checking transactions between Xedapchung, payment gateways and banks and carriers.

Rights and responsibilities of customers

Customers are responsible for strictly following the instructions for using Xedapchung's services. Customers enjoy full benefits for customers when using the service. In the process of using the service, when unexpected situations arise, customers need to notify the customer service center. In case of force majeure such as bicycle theft, accidental damage resulting in not being able to complete the trip, the user needs to notify the customer service center so that the technical department can directly help. help.

Rights and responsibilities of Xedapchung Company

Xedapchung is responsible for ensuring that Xedapchung's technical systems operate stably and accurately in handling customer requests. The customer support department works 24/7 during the day, to answer the continuous help but requests of the users.

Xedapchung is responsible for providing sufficient information related to the transaction to verify transaction data with the units when there is an error or customer complaint in the use of the service provided that the parties involved authorities provide sufficient evidence to demonstrate that they have the legal right to access the above information.

Xedapchung has the right to refuse to provide services to customers if customers do not comply with Xedapchung's regulations on service provision.

Commit

The two sides commit to strictly implement the terms. If a dispute arises during the implementation process, the two parties will jointly resolve it by negotiation or conciliation. In case of unsuccessful negotiation or conciliation, one of the parties has the right to bring the dispute to the competent People's Court in the place where Xedapchung's head office is located.

Other agreements

This Agreement is governed by the relevant legal documents of Vietnam.

The Agreement and accompanying documents are an integral part. By agreeing to this Contract, the parties have agreed and accepted the terms specified. Customers commit to have read, understood and fully complied with the above terms and conditions and relevant provisions of law.