Non-Refundable Transactions: Payment transactions made successfully and the paid customer's Xedapchung account has been debited or recharged with the corresponding amount.
Refundable transactions: As unsuccessful transactions, customers are not allowed to debit or deposit money into Xedapchung account but have deducted money from their bank account. Customers will be refunded after checking transactions between Xedapchung, payment gateways and banks and carriers.
Xedapchung is responsible for ensuring that Xedapchung's technical systems operate stably and accurately in handling customer requests. The customer support department works 24/7 during the day, to answer the continuous help but requests of the users.
Xedapchung is responsible for providing sufficient information related to the transaction to verify transaction data with the units when there is an error or customer complaint in the use of the service provided that the parties involved authorities provide sufficient evidence to demonstrate that they have the legal right to access the above information.
Xedapchung has the right to refuse to provide services to customers if customers do not comply with Xedapchung's regulations on service provision.
This Agreement is governed by the relevant legal documents of Vietnam.
The Agreement and accompanying documents are an integral part. By agreeing to this Contract, the parties have agreed and accepted the terms specified. Customers commit to have read, understood and fully complied with the above terms and conditions and relevant provisions of law.